I currently do a live welcome call for every new member. With the team size we have, that doesn't scale. I tested an email sequence, but fewer people completed their profile in the first week. My cash flow is tied to sponsor renewals, which means weak early engagement shows up fast. I'm stuck between a monthly group onboarding and a self-paced path that starts immediately. One delays people, the other lets them disappear quietly. What would you pick?
Monthly group onboarding or self-paced path?
Discussion
- Purpose
- She wants help deciding whether to invest in monthly live group onboarding or an immediate self-paced path given limited team capacity and sponsor-renewal pressure.
5 replies
Audience: Public. Replies follow this audience.
0Kwabena DarkoOperations Consultant · retainer consultingGhana·Early Revenue·6d ago
Are sponsor renewals tied to profile completion, or to later activity? Separate those before choosing.
- 0Lucas SilvaCommunity Manager · group programme
Brazil·Scaling·6d ago
Following. We tested a monthly group onboarding call in Belo Horizonte. People who joined said they felt welcomed, but attendance was patchy and we never had a clean system for the ones who missed it. I don't think the format was wrong; my follow-up was weak. If I tried it again I'd run the live session and pair it with an async path for no-shows, instead of making people wait.
0Wanjiru KariukiVideographer · group programmeKenya·Early Revenue·6d ago
I run self-paced. We send a short video and ask them to reply with one goal. Then a 15-minute live check-in at day seven. Profile completion stayed high without one-to-one calls.
0Georgie YarrowBusiness Consultant · Independent ConsultantsAustralia·Early Revenue·6d ago
We moved the live part before joining. A short paid onboarding session sets expectations and filters people who won't finish setup. Conversion dropped a little, but the first-week engagement we kept was much stronger.
0Sophie WagnerContent Strategist · group programmeGermany·Established Solo·6d ago
We tried both. Self-paced won, but only after I added a date-stamped first task.
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