experience
3 discussions tagged experience.
- Churn clinic: find the niche you can actually defend
I run a small paid newsletter and a group programme around it. For an hour I'll take questions on why subscribers leave and what to do about it — mostly it comes down to whether they can name what you're for. Bring your…
Client Success
Nora Vaughn02d ago - Do I standardise my client systems or keep them custom per client?
Six clients in now, all referral, and every single one got a slightly different setup because I built it around them. My friend who does the same work says I'm insane, I should have one intake, one reporting format, one…
- Cutting client reports to two lines — first move?
Client reporting is eating my Fridays. I've tried six-page PDFs, then Loom walkthroughs — clients say thanks and still ask what we did last week. My team is three people and I need Fridays back. I've decided to stop…
Client Success
Felix Becker56d ago
