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Anouk Dekker replied to Automation governance: who owns the rules?
Document the handoffs, not the tools. When you hire, the only thing they need to know is what triggers what, and who to ask when it breaks. Start with a one-page map: 'when payment…
Anouk Dekker replied to How do you keep paying members showing up?
Sixty people at €9 is not a business, it's a hobby with admin. Either double the price and lose a third, or get to 300. Churn is the wrong thing to fix at this size.
