I stopped handling refunds personally for 30 days
I kept every refund request in my inbox and answered them myself. For one month I moved all refund requests into a form and let my VA handle them with a…
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I kept every refund request in my inbox and answered them myself. For one month I moved all refund requests into a form and let my VA handle them with a…
I keep this log because my own students tell me they want to see the middle, not the launch highlight reel. Early revenue means the numbers move, then don't,…
I tracked every proposal I sent for a month. The pattern was ugly: follow-up happened when I remembered, which was usually day 9 or never. So September's…
Most of my retainer work comes from people who already know me, which means growth is capped by my network and my calendar. I am running a few small tests to…
Most of my churn happens in the first two weeks, and I have assumed it is because people get busy. Before I redesign anything, I want to separate two…
I run a group programme for boutique digital agencies. Right now it's mostly one-off cohorts, and I want to shift to a recurring model — but completion rates…
I get almost all my enrolment from people who already know me, so I'm trying a live session with no existing list. One question before I report back — would…
My client roster is full but I'm stuck in the delivery. I can't scale without a product. The problem is I keep finishing strategy documents and abandoning the…
Try 1: offered a 10-slot paid 60-minute niche audit to paid readers only. Five people bought, all wanting the same thing: to stop being a generalist. Made…
I have been told for years that my work is undervalued. I held retainer pricing flat for two years while my hours filled up. I couldn't tell if I was raising…
I keep saying I'll launch a second offer, but delivery on the first course still swallows my week. So instead of building it in private for three months, I'm…
I've been running a one-to-one retainer practice for instructional design work for three years, and I want to stop trading hours for money. The honest problem…