We doubled member benefits and retention dropped 9 points
Two years ago our association's renewal rate sat at 71%. Members kept telling us in surveys the dues felt thin, so the board pushed through a benefits…
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Two years ago our association's renewal rate sat at 71%. Members kept telling us in surveys the dues felt thin, so the board pushed through a benefits…
Straight question, no dressing it up. I run a retainer consulting practice here in Singapore, small team now, and I'm trying to productise what I know into an…
I run a paid newsletter for German facility managers, two years in, about 1,100 paying readers. Last year the board pushed for a member community — a Slack for…
So I'll say it first: I made engagement a real part of the business a year ago—weekly studio updates, monthly challenges, a private chat—and now it's the thing…
Running a professional association community in Belo Horizonte and stuck on a real decision. We have 340 paying members at R$39/month. Board wants to open a…
I run a group programme for a professional association in Belo Horizonte. Renewals are 61% this year, down from 74% two years ago. I added monthly workshops, a…