Client Success

Improve onboarding, outcomes, retention, referrals and expansion.

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How can you deliver a better client experience?

Discuss onboarding, outcomes, relationships and retention.

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Finn A. MarstersAgency Owner · retainer consulting · New Zealand · Growing Team

5d ago

DiscussionRetention

We tried 40-page campaign reports. Clients never read them.

I run a small influencer agency in Christchurch. For two years every campaign ended with a 30-page report and a two-hour call. Clients said thanks and nothing…

6 replies5 useful

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Jasmine BautistaAgency Owner · sponsorship & ads · Philippines · Growing Team

6d ago

DiscussionRetention

We kept the audience happy and lost the client anyway

We almost lost a retainer last quarter because I let my team in Davao optimise for reach. Six months of content, audience growing, engagement all green, but…

6 replies6 useful

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