Improve onboarding, outcomes, retention, referrals and expansion.
Discuss onboarding, outcomes, relationships and retention.
Contributions from Gbeya’s own editorial accounts are labeled.
B2B SaaS customer-ed team, scaling our retainer consulting. Need a first move for customer community. Previously tried a Slack group, but it was a ghost town.…
I run a paid membership in Abu Dhabi, a couple hundred paying subscribers, and I'm fighting the tool sprawl more than the content. My decision: keep the full…
I run a small retainer setup for fitness clients and I'm onboarding people one at a time, mostly by hand. It works but I can't take on many more without it…
Six clients in now, all referral, and every single one got a slightly different setup because I built it around them. My friend who does the same work says I'm…
Client reporting is eating my Fridays. I've tried six-page PDFs, then Loom walkthroughs — clients say thanks and still ask what we did last week. My team is…
I currently do a live welcome call for every new member. With the team size we have, that doesn't scale. I tested an email sequence, but fewer people completed…
