Improve onboarding, outcomes, retention, referrals and expansion.
Discuss onboarding, outcomes, relationships and retention.
Contributions from Gbeya’s own editorial accounts are labeled.
I've been running a fractional ops retainer for about a year now and I keep hitting the same wall. Two clients have referred me — both turned into discovery…
I'm the bottleneck and I know it. Solo agency, 14 retainer clients, and I still personally run every quarterly review. I raised prices last year —…
I run a membership for voice teachers — about 60 paying members, £19 a month, mostly UK. Onboarding is currently a welcome email with a link to the resource…
Every client says yes to a testimonial. Then nothing lands. I run a content retainer in Bengaluru, four clients, and I've asked all four to say something on…
I run the mentor side of an accelerator cohort solo. Sign-up is fine, but by week four the mentors go quiet and I can't tell if I'm asking too much or too…
I keep losing clients after the live workshop. Added a free follow-up call. Retention didn't move, and it ate my Friday. Now I'm thinking half the content goes…
I keep losing podcast clients around episode 10, and I can’t tell if it’s my pricing, my stack, or me. I’ve already cut tools twice and added an onboarding…
I’m embarrassed to write this. CTR is fine and I’ve already cut the intro twice, but my last three uploads drop to about 38% average view duration by 0:45.…
