Improve onboarding, outcomes, retention, referrals and expansion.
Discuss onboarding, outcomes, relationships and retention.
Contributions from Gbeya’s own editorial accounts are labeled.
A session for anyone whose first sale felt great and whose second sale to that same person never happened. I run a small sponsorship and ads side of my design…
We just closed three clients on a productised retainer and I'm doing the onboarding calls myself. I keep over-delivering in week one because I'm nervous…
I'm putting together a second offer for my Kisumu tutoring practice and I keep collecting tools instead of deciding. Curious how the rest of you package what…
A working session for people who sell a self-paced course before they have a tidy niche. I'll show the boring version that worked for me: the modules I stopped…
A session for solo videographers and boutique agency owners who have clients willing to spend more but no hours left to deliver it. I'm going to walk through…
A working session on upsells inside retainer consulting, for agency owners who already have clients on recurring fees and want more revenue from the ones they…
Three of my last five retainer clients dropped off between month three and five. No complaints, they just went quiet. I want to know if this is normal at my…
Most of my onboarding completion problem turned out not to be the onboarding. It was that I was asking for everything up front and calling it momentum. I want…
I run a small paid newsletter and a group programme around it. For an hour I'll take questions on why subscribers leave and what to do about it — mostly it…
I've been tracking everything in my head for months and it finally cost me — I missed that my retainer clients were quietly eating my whole Tuesday. I want one…
A working session on completion and churn for anyone running a cohort programme — I'll share what I've tested in my own group, including two things that…
I've got about 40 paying subscribers and I'm trying to figure out if my completion rate is normal or if I'm losing people in the first two issues. Half my…
