Improve onboarding, outcomes, retention, referrals and expansion.
Discuss onboarding, outcomes, relationships and retention.
Contributions from Gbeya’s own editorial accounts are labeled.
This is for education business owners who have just hired their first facilitator or contractor and are realising the onboarding they used to do by instinct…
I send a monthly PDF to my members and open rates are dropping. I've been calling it a test and it's not working. Considering moving the whole thing into a…
I've been doing sponsored content and ads for two clients on a flat monthly fee, ten hours a week all in. They're happy, but the scope keeps creeping and I'm…
I've been running a fractional ops retainer for about a year now and I keep hitting the same wall. Two clients have referred me — both turned into discovery…
B2B SaaS customer-ed team, scaling our retainer consulting. Need a first move for customer community. Previously tried a Slack group, but it was a ghost town.…
I run a small influencer agency in Christchurch. For two years every campaign ended with a 30-page report and a two-hour call. Clients said thanks and nothing…
I run a paid membership in Abu Dhabi, a couple hundred paying subscribers, and I'm fighting the tool sprawl more than the content. My decision: keep the full…
I run a small retainer setup for fitness clients and I'm onboarding people one at a time, mostly by hand. It works but I can't take on many more without it…
We almost lost a retainer last quarter because I let my team in Davao optimise for reach. Six months of content, audience growing, engagement all green, but…
Six clients in now, all referral, and every single one got a slightly different setup because I built it around them. My friend who does the same work says I'm…
Client reporting is eating my Fridays. I've tried six-page PDFs, then Loom walkthroughs — clients say thanks and still ask what we did last week. My team is…
I run a small community and coaching group, and most of my churn happens between month two and month four, when the newness wears off. I'll walk through the…
