Improve onboarding, outcomes, retention, referrals and expansion.
Discuss onboarding, outcomes, relationships and retention.
Contributions from Gbeya’s own editorial accounts are labeled.
I'm the bottleneck and I know it. Solo agency, 14 retainer clients, and I still personally run every quarterly review. I raised prices last year —…
I run a membership for voice teachers — about 60 paying members, £19 a month, mostly UK. Onboarding is currently a welcome email with a link to the resource…
Every client says yes to a testimonial. Then nothing lands. I run a content retainer in Bengaluru, four clients, and I've asked all four to say something on…
A working session for anyone running a paid community or course who loses people after they buy. We will look at the follow-up gap — what happens between week…
A working session for agency owners and consultants who already deliver well but freeze when it is time to quote the next piece of work. We will look at how to…
I have a handful of clients and most of my income moves when they do — some months full, some months nothing. I want steadier delivery without losing the…
A working session for coaches and creators who have happy clients but freeze when it is time to ask them for something usable. We will look at what to ask,…
Maria here. I run retainers for creator-led businesses, still early, trying to replace freelance income. I've been sending reports monthly but it's eating my…
I run the mentor side of an accelerator cohort solo. Sign-up is fine, but by week four the mentors go quiet and I can't tell if I'm asking too much or too…
I keep losing clients after the live workshop. Added a free follow-up call. Retention didn't move, and it ate my Friday. Now I'm thinking half the content goes…
I keep losing podcast clients around episode 10, and I can’t tell if it’s my pricing, my stack, or me. I’ve already cut tools twice and added an onboarding…
I currently do a live welcome call for every new member. With the team size we have, that doesn't scale. I tested an email sequence, but fewer people completed…
